Knowledge Base

Common Problems and Possible Solutions

Purpose

In this Knowledge Base we'll try to cover common problems and issues with the rally.io website, vaults and liquidity pools, mainnet-to-sidechain bridging, etc., and present common solutions.

Topics

Rally.io Platform

"You must be on the desktop site to use this feature" while trying to Bridge-Out

Solution: If you are on a desktop/laptop browser already, try zooming your browser out. (Ctrl+Scroll Wheel or Ctrl+- [control minus]. Mac users, please substitute Ctrl for Command.) Cause: Some devices (especially laptops and Apple devices) use a custom resolution and DPI combo that lowers the reported viewport resolution.

The Rally.io site works, but most features seem broken or disabled

Solution: If you have a VPN, try disabling it. Cause:

Someone trying to send me a Creator Coin encounters an unexpected error.

Solution: Try having them send to either your Twitch ID, Rally ID or Rally Username, or Twitter username, depending on whether you signed up with Twitch, email, or Twitter, respectively. If one doesn't work, try one of the others. Note: The long alphanumeric RallyID should always work. Cause: Site backend is a little picky. Databases are a scary place. For Twitch IDs specifically, Twitch Auth is a nightmare.

Vaults and LPs

My Uniswap/Balancer transaction is stuck. What do I do?

Solution: In most wallets, you can attempt to cancel the transaction. We recommend avoiding the 'speed up' function, as some complex smart contracts (such as Uniswap) can cancel a transaction that attempted 'speed up'. For Uniswap specifically - and possibly others - please ensure you submit your transaction with a sufficient gas price, as they can cancel tx's that are pending for too long (e.g. 20min). Cause: The Ethereum network is a growing network that faces scaling challenges. As it becomes more congested, your 'gas price' may not be high enough to win the bid required to be slotted into the next 'block' of processed transactions.

Harvest Timing | Why do my harvest pools show no income after 'x' time?

Solution: Wait for the next harvest. Cause: Harvests are automatic and somewhat random/variable. Usually every couple of days.

Bridge Out Restrictions; KYC (Know Your Customer) Requirements

You must complete KYC to use our Bridge Out feature to pull $RLY from Rally.io (sidechain) to the Ethereum Mainnet (ETH).

Bridge Out Disabled for residents of New York, Louisiana, Hawaii, Japan, South Korea, and Singapore

Solution: Wait for Rally's compliance partner, PTI, to acquire the necessary licenses to enable bridge out for these states and jurisdictions, and retry then. Note: when the necessary licenses are received, the message at the start of the bridge out process will be updated. Cause: These states and countries have money transmission licensing requirements that PTI is in process of receiving. PTI holds licenses or exemptions enabling bridge out to occur for other US states and jurisdictions.

Bridge Out KYC Outside of the US Requires Additional/Specific ID

Solution: You must have a valid passport for identification in 'Know Your Customer' verification. Solution 2: If you do not have a valid passport for ID, you may be allowed to submit a picture of both a government-issued license and a selfie of you holding this license. Cause: KYC is a legal requirement of many money-handling and crypto projects. KYC inside the US requires government ID. KYC outside of the US requires a globally accepted ID.

Bridge Out Restricted Jurisdictions

Bridge Out is restricted for the following jurisdictions:

Bridge Out Restricted Jurisdictions

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