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Rally.io Status
For questions and support, please reach out to [email protected]
Systems Update (July 25, 1:15pm)
All bridge out issues have been resolved. If you experience further issues with bridging out, please contact [email protected] so we can track and monitor your individual cases.
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Systems Update (July 25, 8:22am)
We are aware of the ongoing issues impacting the ability to bridge out and are working to address the widespread issues with our partners. As we work towards a solution for those impacted - please continue to contact [email protected] so we can track and monitor your individual cases.
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Systems Update (July 18 1:19pm PT)
The display and access for claimable rewards were experiencing issues with delays which may have prohibited Coin Holders from claiming rewards or viewing an accurate display of claimable rewards. Our team has resolved the issue reported - Coin holders/Creators who had rewards in pending mode are encouraged to refresh their page and re-claim again. _______________________________________________________________________________________________________
Systems Update (6/9 12:01pm PT)
Site performance has returned to normal and remains stable after close monitoring this last week. A root cause has not yet been identified, but we will update the community as we know more. If you experience any issues, please contact [email protected] and we will investigate further.
Systems Update (6/9 8:16am PT)
While site performance has almost fully returned to normal, the issue remains undiagnosed, and both Rally's team, and our 3rd party blockchain's team continue to monitor and investigate the issue. APIs should also improve but may still be affected until we have a resolution. A root cause has not yet been identified. No ETA for resolution to provide at this time.
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Systems Update (6/8 6:32pm PT)
While site performance has almost fully returned to normal, the issue remains undiagnosed, but both Rally's team, and our 3rd party blockchain's team continue to monitor and investigate the issue. APIs should also improve but may still be affected until we have a resolution. A root cause has not yet been identified. No ETA for resolution to provide at this time.
Systems Update (6/8 8:01am PT)
The issue remains undiagnosed, but both Rally's team, and our 3rd party blockchain's team continue to monitor and investigate the issue. We believe the progress made will continue to improve site performance and reduce latency and timeout errors. APIs should also improve but may still be affected until we have a resolution. A root cause has not yet been identified. No ETA to provide at this time.
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Systems Update (6/7 4:51pm PT)
The issue remains undiagnosed, but both Rally's team, and our 3rd party blockchain's team continue to monitor and investigate the issue. We believe the progress made will continue to improve site performance and reduce latency and timeout errors. APIs should also improve but may still be affected until we have a resolution. A root cause has not yet been identified. No ETA to provide at this time.
Systems Update (6/7 8:00am PT)
The issue remains undiagnosed, but we believe the progress made will continue to improve site performance and reduce latency and timeout errors. APIs should also improve but may still be affected until we have a resolution. A root cause has not yet been identified. No ETA to provide at this time.
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Systems Update (6/6 4:29pm PT)
The issue remains undiagnosed, but we believe the progress made will continue to improve site performance and reduce latency and timeout errors. APIs should also improve but may still be affected until we have a resolution. A root cause has not yet been identified. No ETA to provide at this time.
Systems Update (6/6 12:43pm PT)
The issue remains undiagnosed, but we believe the progress made will continue to improve site performance and reduce latency and timeout errors. APIs should also improve but may still be affected until we have a resolution. A root cause has not yet been identified. No ETA to provide at this time.
Systems Update (6/6 7:24am PT)
The issue remains undiagnosed, but we believe the progress made will continue to improve site performance and reduce latency and timeout errors. APIs should also improve but may still be affected until we have a resolution. A root cause has not yet been identified. No ETA to provide at this time.
Unrelated to the issues on our 3rd party blockchain, there are known issues with some Weekly Rewards showing as 0 pending rewards or not distributing properly that have been escalated and our team is investigating further.
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Systems Update (6/4 7:16am PT)
Progress has been made and we believe that this will improve site performance and reduce latency and timeout errors. The Weekly Rewards Distribution will happen today as scheduled, though there may be delays. APIs should also improve but may still be affected until we have a resolution. A root cause has not yet been identified. No ETA to provide at this time.
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Systems Update (6/3 4:34pm PT)
The issue remains undiagnosed and transactions and Portfolio balances may experience some latency as our 3rd-party blockchain continues to work to identify and remedy the root cause. The Weekly Rewards Distribution will happen as scheduled on Saturday, though there may be delays. This will also continue to affect APIs until we have a resolution. A root cause has not yet been identified. No ETA to provide at this time.
Systems Update (6/3 12:40pm PT)
The issue remains undiagnosed and transactions and Portfolio balances may experience some latency as our 3rd-party blockchain continues to work to identify and remedy the root cause. The Weekly Rewards Distribution will happen as scheduled on Saturday, though there may be delays. This will also continue to affect APIs until we have a resolution. A root cause has not yet been identified. No ETA to provide at this time.
Systems Update (6/3 7:19am PT)
The issue remains undiagnosed and transactions and Portfolio balances may experience some latency as our 3rd-party blockchain continues to work to identify and remedy the root cause. This is an issue being handled at the executive level at both Rally and our 3rd-party blockchain's team. Engineers are continuing to work across systems to diagnose the root cause, troubleshoot, and monitor progress hourly to minimize impact to users. We greatly apologize for any issues experienced in the past week and appreciate your patience.
We are evaluating the possible impact to the Weekly Rewards Distribution which may be delayed until this issue is resolved. This will also continue to affect APIs until we have a resolution. A root cause has not yet been identified. No ETA to provide at this time.
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Systems Update (6/2 4:34pm PT)
Rally.io Maintenance Mode has been disabled and new transactions are now re-enabled on the site. Please note that transactions and portfolio balances may experience some latency as our 3rd-party blockchain continues to work to identify and remedy the root cause This will also continue to affect APIs until we have a resolution. A root cause has not yet been identified. No ETA to provide at this time.
Systems Update (6/2 12:24pm PT)
Rally.io will remain in Maintenance Mode for a few more hours. New transactions remain disabled while the blockchain we operate on is under maintenance. This will also continue to affect APIs until we have a resolution. A root cause has not yet been identified. No ETA to provide at this time.
Systems Update (6/2 8:18am PT)
Latency continues and 408 errors are still happening at a lower rate than yesterday, but higher than normal. Rally.io will be placed in Maintenance Mode for a few hours. New transactions are disabled while the blockchain we operate on is under maintenance. This will also continue to affect APIs until we have a resolution. A root cause has not yet been identified. No ETA to provide at this time.
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Systems Update (6/1 4:34pm PT)
Transactions and rewards are continuing to process; however, latency continues and 408 errors are still happening. This will also continue to affect APIs until we have a resolution. A root cause has not yet been identified. No ETA to provide at this time.
Systems Update (6/1 2:11pm PT) Transactions and rewards are continuing to process; however, latency continues and 408 errors are slowly rising. This will also continue to affect APIs until we have a resolution. A root cause has not yet been identified. No ETA to provide at this time. We will continue to provide updates in this Wiki page three times daily.
Systems Update (6/1 6:46am PT)
Thank you for your reports on your ongoing experience with the website. We have confirmed that while most transactions are going through (however slowly -- on average, about 11s), some are timing out. Rewards are still getting distributed.
If you don't feel your portfolio balance is accurate, we recommend clearing your cache and cookies before logging in to ensure the coin balances are displaying accurately in their portfolio. If you are still not seeing what you expected, you can email [email protected] We will post again once we have an update on the latency and timeouts.
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