Create an Account
You can create an account by using your legal first and last name, email address and password, here: https://rally.io/signup/
Note we no longer support new accounts created with Outlook or Hotmail email domains.
If using an email with a custom domain, ensure @rally.io and @email.rally.io email domains are allowlisted and/or added to your contacts.

Account Settings

Updating your Profile

Name and Username can be edited in the Profile section of account settings. Note: Email Address cannot be edited once an account is created.
Under the Connections section of account settings, you can link your Twitter, Twitch and Discord accounts to your Rally account, allowing you to send and receive transfers using platform specific usernames.


2-step verification

We recommend enabling 2-step verification to secure your account with one of the following options:
  1. 1.
    Authenticator app (Recommended, most secure)
    • Download Authy or Google Authenticator on your mobile device to enable
  2. 2.
    Text Message
    • Enter your phone number and receive one-time text codes to enable

Identity Verification (KYC)

Our compliance partner, Provenance Technologies Inc. handles identity verification known as Know Your Customer (KYC). The verification form in your Security settings will ask you to provide the following information, but not limited to, legal name, home address, date of birth, and a government issued photo ID.
Your account status will be updated in the Security section of your account within 1-2 business days. If additional information is required, PTI will contact you via email with their request.
If you have questions regarding your KYC application, please submit a ticket here or email [email protected] for more details.
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